We have canned processes, tools to create processes, and a planet filled with agile and kanban coaches. Is anyone really talking about how real process is made? What goes into real process? How do the people in the process impact their own process? What leads to companies and teams having the awareness to create process themselves? What rules, both social and procedural, apply? Jim Benson will use case studies and client experiences to give an outline for how change can really happen.