Achieving improved performance through learning how to tackle the right problems (Hendrik Ascheberg & Steve Maddocks)

Abstract

In lean approaches problems are well known as opportunities for learning and improving. Do traditional approaches like project management, new IT solutions and lean tools actually encourage this learning and improving? Based on Vanguard’s 30 years experience in private and public sectors we have learnt that traditional approaches can lead organisations down a dangerous path. The inherent assumption about the problem and the answer can result in doing the wrong things righter. We will show through examples the dangers in some of the traditional approaches to problem solving and the impact on performance. We will explore a practical approach to solving the right problems and how to involve IT at the right time. It all starts with get knowledge!

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