Kanban for IT Operations: a 2-day class

with Dragos Dumitriu

November 6.-7. 2013, Hamburg (directly following LKCE)

9:00 - 17:00 both days

Located at it-agile GmbH, Große Elbstraße 273, 22767 Hamburg


Are you managing an Ops function and find the demands overwhelming and the process chaotic?  From business

requests to IT delivery, we discover how to help work flow across different functional teams. With Kanban, we look at

how using a service-delivery approach can help unify teams and promote cross-functional collaboration.


This 2-day workshop introduces how the Kanban Method can help Operations teams improve balancing demand against their capability to deliver.  We begin by studying the demand on your team, department or organization and learn how to gather data to understand the capability of your system and how it operates. 


Discussions and interactive exercises on the Kanban Method will address the following topics:

- Specialization and bottlenecks

- Dependencies on external groups
- Variable task size
- Interrupt driven work


Working in small teams, class attendees will analyze and design a Kanban system that they can bring back to the organization to implement right away.  We will also look at how to manage risks related to the increasing complexity around software delivery and support.  Attendees play the “Kanban for Ops” version of the GetKanban game.

Based on David J. Anderson’s book “Kanban - Successful Evolutionary Change for Your Technology Business”, attendees of the class will receive a copy of the book.


Class Schedule

Day 1 Kanban Mechanics
- Demand Analysis
- Workflow Mapping
- Visualization
- Work Item Types
- Work-in-progress Limits
- Kanban Simulation Game


Day 2 Kanban Progression
- Kanban System design
- Classes of Service
- Operations Review
- Case Studies
- Risk Management
- Metrics
- Theory of Constraints
- Variability and predictability
- How to Get Started with Kanban


Is this for you?

This training provides a useful perspective for improving work done on the periphery of software development.  If ever-more frequent deliveries from software development are increasing pressure on your teams and creating bottlenecks in the delivery process, look at Kanban to extend agility and balance to IT services and operations teams.  From Data Administrative Services to Deployment & Release Managers to Help Desk, this class covers beginning to intermediate level material.

The Trainer

Dragos Dumitriu is the General Manager of David J. Anderson and Associates, Inc, a global management consulting firm providing Lean and Kanban solutions that improve performance, communication, and collaboration for knowledge workers.


Recipient of several awards for innovation, delivery, and leadership, Dragos built a reputation for designing solutions that streamline IT operations, enhance performance, and transform underachieving teams into top talent. In 2004, while at Microsoft, he was recognised as the first IT manager who successfully applied Kanban and the Theory of Constraints (TOC) to software engineering, creating immediate gains in profitability, performance, and stakeholder value.


Dragos holds several training and consulting certifications including Lean-Kanban University Accredited Kanban Trainer (AKT) and Kanban Coaching Professional (KCP). He leads consulting engagements and conducts training workshops on Kanban for IT/Operations and DevOps.


LinkedIn: www.linkedin.com/in/dragosd

Twitter: twitter.com/netheart

PRICING and payment

Price: € 2.011,10 incl. 19% VAT (€ 1.690 excl. VAT)


Please read our Terms of Trade (TOT)


After hitting the "send" button below, you will receive your invoice via email (it might take 1-2 days).

Attendees from inside the European Union are asked to pay via wire transfer (please contact us if you have problems using wire transfer).

Attendees from outside the European Union can choose between wire transfer and Paypal.


You can also choose this tutorial as an extra option when registering for the conference. You don‘t need to register two times!

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